Last Updated: April 2025
This Privacy Policy
This policy describes how Tissue Health Plus, LLC (“Tissue Health Plus”) collects and uses personally identifiable information when you use our mobile application entitled “Tissue Health Plus” (the “App”). The App is provided to you by Tissue Health Plus on behalf of a healthcare provider customer of the Tissue Health Plus platform (“Provider”). You are a clinician or health worker using the App to care for patients (“User”).
To use our App, Users must have received an invitation from the Provider.
We may update this policy at any time, and future updates are effective as soon as they are published. Your use of the App is also subject to the applicable End User License Agreement. If you use the App, you agree to the applicable End User License Agreement and consent to the use of your information as described in this policy.
What Personal Information Do We Collect?
The following information for Users will be collected by Tissue Health Plus in connection with use of the App:
Contact Info
| Type | Description |
| Name | Such as first or last name |
| Email Address | Including but not limited to a hashed email address |
| Phone Number | Including but not limited to a hashed phone number |
| Physical Address | Such as home address, physical address, or mailing address |
Location
| Type | Description |
| Precise Location | Information that describes the location of a User or device with the same or greater resolution as a latitude and longitude with three or more decimal places |
| Coarse Location | Information that describes the location of a User or device with lower resolution than a latitude and longitude with three or more decimal places, such as Approximate Location Services |
User Content
| Type | Description |
| Emails or Text Messages | Messages between the Provider and User |
| Photos or Videos | Photos or videos captured by a User relevant or related to the tissue health condition being treated by the Provider. Any telehealth sessions are recorded. |
| Customer Support | Data generated by the User during a customer support request |
Identifiers
| Type | Description |
| Device ID | Device-level ID assigned by the device provider |
| User ID | Assigned User ID and account-level ID |
Usage Data
| Type | Description |
| Product Interaction | Such as app launches, taps, clicks, scrolling information, or other information about how the User interacts with the app |
Diagnostics
| Type | Description |
| Crash Data | Such as crash logs |
| Performance Data | Such as launch time, hang rate, or energy use |
How Do We Use Personal Information?
We do not sell or license your information. These are the limited ways we interact with your information in connection with our App:
Profile Data. When the functionality is available and you choose to add a profile photo to our App, you may select an existing photo on your device or take a new photo using the camera app on your device. If you select an existing photo on your device or use a camera app on your device to take a new profile photo, we store a copy of your chosen profile photo in our App, within app-private storage on your device and also securely transmitted and saved on our servers. Certain camera apps may save a copy of your new photo in locations outside of our App’s app-private storage; you should review the privacy policy for the camera app you use to understand how that app interacts with your photos. Temporary files stored in our App’s app-private storage on your device are regularly deleted and are also deleted if you uninstall our App. If you already have a profile photo stored in your profile through the Provider – we do not interact with that photo in any way.
Health Data Images. When you choose to include a photo or video in a message you send to a Provider using our App, you may select an existing photo or video from your device or take a new photo or video using the camera app on your device. Such photos and videos may include your image, voice or other personal information you capture. If you use the camera app on your device to take a new photo or video, we temporarily store a copy of your photo or video in app-private storage on your device and we may securely transmit and save the photo or video to our servers. Certain camera apps may save a copy of your new photo in locations outside of our App’s app-private storage; you should review the privacy policy for the camera app you use to understand how that app interacts with your photos. Temporary files stored in our App’s app-private storage on your device are regularly deleted and are also deleted if you uninstall our App.
Phone Calls. While you use our apps, if you choose to call a phone number displayed within the app, we will ask for permission to access your device’s phone to place a call to the phone number. We do not store your call history or data about the call.
Non-identifying information. While you use our apps, we collect non-identifying information so we can provide customer service to you or the Provider and understand how people use our App so we can improve our products. This information includes the time you began using the app, the Provider you interacted with, any error messages or codes, the model of device used and its operating system, and the version of our App used.
Contact Information. You may contact us by the methods described in the Contact Tissue Health Plus section below. If you contact us, we may keep a record of the communication. You can decide how much information you want to share with us in those cases.
How Do We Protect Personal Information?
We use technical controls and safeguards to protect the privacy, security, integrity, and availability of your personal information.
We enable the use of multi-factor authentication for Users of our App by default.
We enforce a 5-minute inactivity timeout policy. User sessions are automatically terminated after 5 minutes of inactivity as detected by our session monitoring system.
We use https for secure communication between servers.
When we store data on your mobile device, we store it in app-private storage that cannot be accessed by other apps. Files you download or save from our App may be placed in locations accessible to other apps, such as your files app, with your explicit permission.
When we store personal information on our servers, we store it in secure form using encryption.
Before data is shared from our App, we provide in-app notifications so you can choose if you want to share the data.
We maintain internal policies and processes that limit access to your information to our staff who need to know the information to perform their jobs.
We maintain internal data retention policies to help us ensure we only store information about your use of our App as we describe in this policy. Logs of User activity are retained indefinitely.
The Provider who is using the Tissue Health Plus platform also uses safeguards to protect your information. Contact them if you have any questions about their safeguards.
You can take other steps to protect your information:
- Do not share the username and password you use for our App with anyone else.
- Change your password immediately if you believe any unauthorized access has occurred.
- Use the security tools on devices you use with our App.
- Do not root or jailbreak devices you use with our App. Doing so can create security risks by removing your devices’ built-in security measures and exposing sensitive information on your device, as well as protected health information for patients stored in the App.
Cookies
The App uses strictly necessary cookies for security, authentication, and to allow the application to function. The App uses two types of cookies: session and persistent.
Session cookies are cookies that are only present as long as the User’s session is active. When the session ends, the cookie is cleared.
Persistent cookies are cookies that remain on the browser even after the session is ended.
The following table includes the cookies the App uses, as well as the type of cookie and a description of what each cookie is used for. These cookies are necessary for the function of the App, and you are unable to decline them.
| Cookie Name | Cookie Action | Cookie Type |
| auth0 | Primary session cookie that maintains the user’s authentication state with Auth0 | Persistent |
| auth0_compat | Compatibility cookie for older Auth0 authentication flows | Persistent |
| did | Device identifier cookie used to identify the browser/device for analytics and security | Persistent |
| did_compat | Compatibility version of the device identifier cookie | Persistent |
Contact Tissue Health Plus
If you have questions about medical information, please reach out to the Provider.
If you have any questions about this Privacy Policy, contact us at privacy@TissueHealthPlus.com.
